Hello from Pisgah Inn. I hope everyone is healthy and happy. Please allow me to share something with you all. In our efforts to keep getting better, we listen to all the surveys and comment cards. The data shows that our guests have preferences for mattresses, and our guests have preferences for pillows (style, size, etc.). We want to please, so we now have different pillows available upon request. And it is not a hassle. Just call the desk or come by, and say, do you have smaller, bigger, softer, firmer, or whatever it is. We will strive to have the pillow you desire for you. I know it is not a big thing, but YOU have told us that it is important. So, we have taken this action. We welcome all input. Enjoy your stay with us.
Greetings Friends of Pisgah Inn
We are pleased to be open for our 2018 Season. Things are going well and visitors seem to be pleased with the improvements we made this past winter. On that note, please allow me to share a challenge we have and the ways we are attempting to meet it.
Technology is our challenge. The expectation of our guests these days is different than what it was when I first got here almost 40 years ago. Now, high speed internet, cable TV, and “connectivity” in general is in high demand. When I realized that this was becoming important, we immediately started looking for options.
Well, up here, we quickly found out we have some unique challenges. First, the buildings themselves do not lend themselves to WIFI. There is to much steel and concrete. Next, we do not get “cable” up here. Then, we found out the phone lines up here will not support what is expected by our guests. And the challenges go on and on.
A few years back, we were able to get a satellite TV system. It is now outdated and must be replaced. Our internet started out as a slow satellite connection and has more recently been converted to a “RF” (radio frequency) connection. It is ok, but not great.
A few years ago, we had to run cables into every room because the WIFI was simply not going to work. The cables improved things, but still not to the level our guests expect.
There is a challenge simply installing all of this stuff in a 50+ year old structure. We are doing all that can be done.
Please know that it is a priority for us in the near future to increase our connectivity and the quality of our technology service here. If it can be done, we will do it. I welcome your suggestions and comments.
By the way, I still do hear from the older guests that we do not need TV or internet or phones up here. They like the idea of NOT being connected. I get that, but……though I try, I cannot stop progress.
I am a dog person. I used to have 5 dogs, though now I have less. I like animals. I enjoy taking my dogs in the woods, on hikes, to the lake, or just about anywhere in these beautiful mountains.
I get it.
We had 2 pet friendly rooms for the last few years. It was an experiment. We had many requests. We aim to please.
My only requirement was that the pets could not infringe on the “tranquility” that our guests come here for. I could deal with poop in the grass, skunked dogs being washed off in the tub, chewed up furniture and about anything else. I could not accept any infringement on the peace, quiet, and tranquility. We monitored and collected data (complaints).
Simply stated, no more pets. Sorry, I hate it, but it has to be. Quiet wins over barking.