A word about October crowds from Bruce.
We know what October crowds are like…..each season, we get twice as busy in October. It is a challenge. Most of the visitor comments are good or better……occasionally we fall short. Usually, the chief complaint is our inability to handle the crowds. Or the inability to make room reservations because we are “always” full in October, Or, long waiting times in the restaurant. Generally less than .05% of the complaints are about the rooms, food or the staff / service.
Should we tell people not to come? Should we expand? How best to address the large crowds in October? How can we take care of the large crowds better? Those are the questions. I, personally, would value your input. Keep in mind we are in a National Park. There are limits to what is appropriate and necessary in the park, and there is the reality that any financial investment must have a chance of being recovered. Suffice to say, it is a challenge to balance preservation of the park against the visitor enjoyment of the park.
Please know that we are aware, and we are careful with our direction. My goal is to keep this place exactly what it has always been, only make it better every chance I can (based on what you tell us you want). I like the idea of a place you “can go back to” and it is as you remembered…not many of those left.
All that being said, let me apologize in advance if you had to wait for a table in the dining room…..also, if you can never get a room here in October, let me apologize for that too. We are doing all we can to give you a great memory and experience.